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FAQS
Q Since the Canopy product is based on line-of-sight technology, have you encountered significant interference issues?
A Since Canopy systems were always intended to operate in an unlicensed band, they were designed from the start to work in interference-riddled environments. In fact, one of the unique characteristics of Canopy systems is their ability to tolerate interference from other sources. The Canopy technology, unlike many of its competitors, does not cause interference upon other components in a Canopy system because of its low carrier to interference ratio of two to three decibels. For example, in order for a signal to interfere with a Canopy signal, it must be at least 50 percent of the strength of the intended Canopy signal to interfere with the throughput of the Canopy system. Some competing wireless technology signals need to be 16 times stronger than the external interference to operate well.
Technical Support

Setting up DHCP
Check Your IP Address
Latency and packet loss
Email Setup

Setting up DHCP

Our residential service and most routers use DHCP (Dynamic Host Configuration Protocol) to configure your network card. We have created a PDF file that you can use as a guide to setup DHCP on your computer. DHCPConfigurationGuide.pdf


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Check Your IP Address
Sometimes during troubleshooting our technical support representatives will ask you for you IP address. Your computer may not always have the same IP address. Therefore, it is important to check it each time you are troubleshooting a problem.

To determine your IP Address for Windows 2000, NT and XP:

  1. Open a DOS window
  2. Type: ipconfig /all
  3. Your network information will be displayed

To determine your IP Address for Windows 95 and 98:

  1. Select Run from the Start menu
  2. Type: winipcfg
  3. Click the OK button
  4. A window will display
  5. In the drop down select your network card
  6. Your network information will be displayed

To determine your IP Address for MacIntosh:

  1. Select the Control Panel from the Apple Menu
  2. Select TCP/IP Control Panel
  3. The IP Address Field will display your IP


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Latency and packet loss

In networking, latency is the amount of time it takes for a packet of data to travel from its source to its destination. For example, the source may be your computer and the destination may be the Internet site you select. During periods of high usage (usually afternoons or evenings) the amount of latency on the Internet can increase. This is similar to our streets and highways during rush hour. During these high usage times, it may take a bit longer for files or pages to download because both servers and circuits may be experiencing "traffic jams".

As an example, during the hours and days following the tragic events of September 11, 2001, many popular news sites were overwhelmed with page hits from people looking for information. Many Internet circuits and servers related to these sites were experiencing traffic jams and Internet users saw what amounted to slow speeds.

As you can see, due to the shared nature of the Internet, no internet service provider can absolutely guarantee service speeds. There are factors beyond the ISP's control that can influence the actual speed an Internet user will experience.

Packet loss refers to packets of data that are dropped or lost as packets are moved across the Internet. As the Internet becomes busy, it is common to see increases in both latency and packet loss. One way to test packet loss and latency is through applications called Ping and Traceroute.

Ping is useful for connectivity verification. To perform a Ping test:

  1. Open a DOS window
  2. Type: ping www.b2xonline.com

A successful test would produce something like the following:

Pinging www.b2xonline.com with 32 bytes of data:
Reply from xx.xx.xx.xxx: Bytes=32 Time=40ms TTL=44
Reply from xx.xx.xx.xxx: Bytes=32 Time=30ms TTL=44
Reply from xx.xx.xx.xxx: Bytes=32 Time=35ms TTL=44
Reply from xx.xx.xx.xxx: Bytes=32 Time=50ms TTL=44


If the test is not successful, you will see a notation of "Timed out" in the results.

Traceroute shows a more accurate picture of where latency may be occurring. You will need to trace to sites that actually allow tracerouting. B2Xonline is one example. To perform a traceroute:

  1. Open a DOS window
  2. For Windows NT, Windows 98 and Windows 2000 type: tracert www.b2xonline.com (please refer to your owners manual if you have a different operating system).
  3. The traceroute will show you the different hops to your destination and the time between each hop in milliseconds. You should see results anywhere from 10 to 100+ milliseconds. Generally speaking, any hop over 100 milliseconds may be a latency problem and may be a result of a particular site being congested.


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Email Setup

Our Email servers are compatible with all POP3 clients. We have created several PDFs Guides to aid you in your client setup. Please refer to the list below.

How to change your password using webmail Password_Change_Howto.pdf

MS Outlook General OutlookConfigurationGuide.pdf
Outlook 2002 OutlookConfigurationGuide.pdf
Outlook 2003 OutlookConfigurationGuide.pdf
Eudora Light EudoraLight.pdf
Thunderbird Thunderbird.pdf
Apple Mail AppleMail.pdf
Other Other.pdf


Our POP and SMTP server information are:
POP3=mail.b2xonline.com
SMTP=smtp.b2xonline.com



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30 Mill Lane / Salem, VA 24153 / PHN 540.389.7924 Review our current AUP