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FAQS
Q Other wireless technologies such as cell phones sometimes experience inconsistent service e.g., dropped calls. How reliable is the Canopy technology? What kinds of tests/trials has Motorola conducted to ensure reliability?
A As opposed to the wireless technologies that support the mobility of a cell phone, the Canopy technology is a fixed wireless system that supports ranges of approximately two miles or less. The technology provides a similar user experience to other fixed wireless devices (the user's radio experience with reception consistency of a home stereo receiver tuned to a local community radio station or home TV tuned to a local community TV station). The Canopy technology has been rigorously tested for over two years and is currently in customer service with over 40 wireless Internet service providers (and growing) around the country.
Networking

Internet Protocol (IP) Addresses
Every device that is on the Internet has a unique IP address just like every home has a unique postal service address. The IP address tells servers on the Internet where to send the web pages you request and where to send e-mails addressed to you. IP addresses may be assigned to a device as a dynamic or static IP address.

Dynamic IP Address
One dynamic IP address is provided to each customer. This address is assigned from a pool of available IP addresses. Like a dial-up modem, every time the modem stops and re-starts its connection to the network it may be assigned a new IP address from the pool, hence the term "dynamic".

Static IP Addresses
A static IP address is permanently assigned to a specific user and his/her network device. Whenever a user logs on to the network, he/she uses the same IP address. Static IP addresses enable businesses to better use their connection.

DHCP Setup
Setting up DHCP will allow you to provide dynamic IP to your computers. Most routers and/or firewalls have DHCP built in. You will need to enable this in your router/firewall. For information on how to do this consult your router/firewall documentation or contact the manufacturers of the equipment.

To set up your computers to accept DHCP we have created a PDF for you to download and review. This document will aid you with that process. DHCPConfigurationGuide.pdf




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